Frequently Asked Questions (FAQ)
We understand that buying a refurbished appliance can raise questions. Below you’ll find answers to the most common things our customers ask before purchasing.
If you need anything else, just get in touch — we’re always happy to help.
Are refurbished appliances safe to buy?
Yes. All refurbished appliances sold by Port Appliance are fully tested and checked before sale.
Each appliance is inspected for correct operation and safety, then cleaned and prepared before being made available. Only appliances that pass testing are sold.
What does refurbished mean?
A refurbished appliance is a pre-owned machine that has been:
- Tested for correct operation
- Checked for faults
- Cleaned and prepared for resale
Refurbished appliances may show minor cosmetic marks from previous use, but this does not affect performance or reliability. This is reflected in the price.
What guarantee do you provide?
All refurbished appliances are supplied with a minimum 6-month guarantee, covering mechanical and electrical faults under normal domestic use.
Some appliances include a longer guarantee — this will be clearly stated on the product page.
Can I view an appliance before buying?
Yes, where possible.
We are a warehouse-based business in Ellesmere Port, and customers are welcome to contact us to check availability and arrange to view appliances before purchasing.
Please note that viewing is subject to stock availability.
Do you offer delivery?
Yes. We offer local delivery on appliances.
Delivery options and availability will be confirmed at checkout or when you contact us. Please ensure suitable access and space for delivery before ordering.
Do you take Klarna payments?
Yes. We accept Klarna, allowing you to spread the cost with flexible payment options available at checkout.
What if there’s a problem after delivery?
If you experience an issue during the guarantee period, simply contact us.
We provide local after-sales support and will work with you to resolve the problem in line with the guarantee terms.
Are appliances cleaned before sale?
Yes. All refurbished appliances are cleaned internally and externally as part of the preparation process before sale.
How do I know which appliance is right for me?
If you’re unsure which appliance best suits your needs, just get in touch.
We’re happy to answer questions and offer straightforward advice before you buy.
Warranty
🛠️ Warranty & Terms of Service – Port Appliance
At Port Appliance, we take pride in supplying reliable refurbished and graded appliances. All appliances are tested prior to sale and include a warranty for your peace of mind.
✅ What Your Warranty Covers
Our warranty covers mechanical and electrical faults that occur under normal domestic use.
This includes:
Motor faults
Drain pumps
Control boards (PCB)
Heating elements
General operational failure
If a fault occurs within the warranty period, we will:
Repair the appliance, or
Replace it with a similar model, or
Offer a suitable alternative at our discretion
❌ What Is Not Covered
The warranty does not cover the following:
Wear and tear items (including drum bearings, door seals, belts, and cosmetic parts)
Damage caused by misuse, neglect, or overloading
Blockages (e.g. coins, debris, limescale build-up)
Accidental damage or customer-caused faults
Issues caused by incorrect installation
Appliances used in commercial or non-domestic environments
🚚 Warranty Call-Out
Warranty is valid within our local service area only
We will arrange a visit or inspection where required
Appliances must be accessible and not built-in or obstructed
🔄 Repairs & Replacements
Repairs will be carried out within a reasonable timeframe
Replacement appliances may differ in brand or model but will be of similar value
Warranty continues from the original purchase date (not reset on replacement)
📍 Customer Responsibilities
Customers must:
Use the appliance in accordance with manufacturer guidelines
Ensure correct installation (unless installation was provided by us)
Report faults as soon as they occur
⚠️ Important Notes
This warranty is non-transferable
Proof of purchase is required for all claims
We reserve the right to inspect the appliance before approving any repair or replacement
🤝 Our Promise
We aim to resolve any issues quickly and fairly. Even where something falls outside of warranty, we’ll always do our best to help with a cost-effective solution.
